Sewer Backup Information & Policy

In the event of a sewer backup, always call your insurance company first to report any damage to your property or possessions. The City of Batavia's insurance company will make a determination if the city is responsible for damages caused by a sewer backup.

Important Contacts
The following contact numbers for the City of Batavia are recommended to have in the event of a sewer backup:
  • Finance Department Insurance Claim Questions: 
    Phone: 630-454-2032
  • Public Works Director: Gary Holm
    Phone: 630-454-2309
  • Water / Sewer Department Administrative Assistant: Lisa Lally
    Phone: 630-454-2450
    Fax: 630-454-2401
  • Water / Sewer Superintendent: John Dillon
    Phone: 630-454-2453
Be safe when working in areas contaminated by sanitary sewer backups or floodwater.
City of Batavia Sewer Cleaning and Rodding Policy
All costs and expenses incident to the installation and connection of the building sewers shall be borne by the building owner. The owner shall indemnify the city from any loss or damage that may directly or indirectly be occasioned by the installation of the building sewer.

1. Limits Of Responsibility For Maintenance And Repair:

a. The building owner shall be responsible for all normal maintenance and repair of the building sewer. This responsibility includes that portion of the sanitary service line between the lot line where the building is located and the city's sanitary sewer main ("right of way" or "ROW").

b. The city will share fifty% (50%) of the cost with the property owner of right of way (ROW) rodding that is necessary and that occurs within 12 (12) months after the lot owner has paid for an initial ROW rodding.

C. The city will pay 1 hundred% (100%) of the cost for additional right of way (ROW) roddings after 2 ROW roddings in the same 12 (12) month period.

d. To qualify for city cost sharing, all ROW roddings must be performed by a professional qualified sewer cleaning company and evidenced by written documentation and invoices in accordance with city policy.

e. The city will be responsible for the total cost of repairs to the sanitary service line in the ROW where a certified plumber is not able to break through a blockage, if there are structural problems with the sanitary service line, or where the service line requires rodding more than 2 times in 2 or more consecutive years. (Ordinance 06-21, 5-1-2006, eff. 5-15-2006)