Show All Answers

1. Who do I call with questions or to report a problem?

For questions about all city services or to report a problem, you may call our main phone number, 630-454-2000. During normal business hours (8 a.m. - 5 p.m., Monday through Friday), our receptionist will answer your call and direct it to the appropriate department. To report a power outage, water main break, or other issue that requires urgent attention outside of normal business hours or on a holiday, you may call the Police Department non-emergency number at 630-454-2500.

2. How do I apply for overnight parking?

The City of Batavia has an overnight parking ordinance that prohibits parking on all City streets between the hours of 1:00 AM and 6:00 AM. Realizing that there are situations when citizens may need a temporary exemption, a process has been developed for residents to request a permit.

Residents seeking a permit for three nights or less for a typical passenger car or pickup truck are encouraged to complete the electronic overnight permit application. For additional time or special circumstances, please call the Police Department at 630-454-2500. To apply for the permit, we require the vehicle's license plate number, the location in Batavia where it will be parked, and contact information for the person who is responsible for the vehicle. 

3. When is brush picked up by the city?

The city uses an outside contractor to collect residential brush. A grapple loader will be used to pick the brush off the parkway. Brush should be out by the curb (but not in the street) by 6 a.m. on the Monday of the week you are scheduled.

4. Can I view my Utility Bill online?

Yes you can view your current bill online as well as the prior 12 months of bills. You can sign up to be notified when your new bill is posted. You can also sign up for paperless billing if you prefer to just view your bills online. Utility Billing Payment Page

5. Does the city have watering restrictions?

Yes, a Water Conservation Ordinance is in effect year-round. Batavia follows the "odd/even" system; residents with odd-numbered house addresses may water on odd-numbered days, and similarly, even-numbered addresses may water on even-numbered days. Watering may be done between 6 a.m. - 9 a.m. and 6 p.m. - 9 p.m. on those days. For more information, see the Water Conservation page.

If you have a permanently-installed yard sprinkling system, it must be equipped with a backflow valve to prevent contamination of the city water system. Your system must be registered with the city, and the backflow valve must be inspected annually. Contact the Water Department at 630-454-2450 for more information.

You may apply for a sod / seed permit at any time for watering newly-installed seed or sod. Contact the Water Department at 630-454-2450 to apply.

Water Conservation

6. When are fire hydrants flushed?

Hydrants are flushed twice a year, in the Spring and Fall. Signs will be posted in your neighborhood during the week that flushing is being done. Residents are reminded to check their water prior to washing any clothes. Be prepared for rusty or discolored water during the week of your scheduled flushing. We regret any inconvenience that discolored water may cause our customers while this work is in progress. If you experience rusty water while laundering, we have a product called “Red-B-Gone” that will help remove the rust from clothes. A free bottle may be picked up at the Utility Billing Department at City Hall or at the Public Works building at 200 N. Raddant Road.

7. Who takes care of the trees in the parkway?

In general, the city owns and maintains the trees in the parkway. Trees are inspected and pruned when necessary during the winter months. We ask that residents help out by watering the trees when they are new or during drought conditions. If there is a problem with a tree in the parkway, please call the Public Properties and Services Division at 630-454-2400.

The city has a Parkway Tree Program that allows residents to request the planting of new trees in the parkway in front of their residence. The city offers several different varieties of trees each year, and the cost of the tree is split 50/50 between the city and the homeowner.

If you would like to plant a tree on your own in the parkway, or if you need to remove a tree in the parkway, you will need a permit from the city.

Tree Planting/Removal Permit

8. Does the city require me to purchase vehicle stickers?

No, the city does not require vehicle stickers.

9. Am I required to license my pets?

No, the city does not require pet owners to license or register their pets. The city code does require that dog owners keep the dogs on a leash whenever they are on public property (including streets and sidewalks).

10. How does the snow removal process work? Are there parking restrictions?

During the snow season, the Street Department strives to ensure that all roads in the city are as safe as possible for motorists. Of course, our efforts to keep the streets clear of ice and snow can be limited by the intensity of snowfall or cold conditions.

Once the snow accumulation reaches 2 inches (2"), there is no parking on any city street until the storm has stopped and the snow has been fully cleared from that street. When snow is forecast, please help us clean all of the streets faster by complying with this ordinance and making room for our snow removal equipment.

Up to date information about the city's snow removal process is posted to the Street Division services page during the winter season. Street Division

11. Can I pay my utility bill electronically?

2 methods are offered to pay utility bills electronically:

1. Payment by Direct Debit Service: The city offers a direct debit service, whereby the amount of your bill can be paid directly from your checking account on the due date. You continue to receive a monthly statement with this program.

2. Payment by Credit Card: You may pay your utility bill using credit cards or an eCheck (one-time withdrawal from checking or savings). There is a fee for using this payment method. To pay your bill, you'll need the account number and service address. Utility Billing Payment Page